Services

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Our Services

Pre-Sales Service

Once you call on Raqtan you can expect a unique before sales service. This includes quotations that cover pricing and technical submissions, all of which arrive at your table, detailed and fast. Our quick response system ensures that clients like you are never left waiting. electronic spec sheet library we can present you with so many options on engineering plans and 3D conceptual mapping blueprints, you’re spoilt for choice. Our unique 3D conceptual walk-through design allows you to see your kitchen – tailor made to your exact needs – long before it’s built. This allows us to explain the design layout to you and more importantly it allows you to make any necessary changes there and then. All of which avoid possible operational mishaps, and allows us to continue smoothly onto the mechanics of the design

  • Proposal Based On Customer Requirements
  • Product Demonstrations
  • Prototypes, 3-D Drawings, Spec Sheet Presentation

After-Sales Service

Installation begins with a site visit to ensure that the electrochemical work meets the exact design requirements. Only then is the equipment delivered, installed and commissioned. However, our sales service doesn’t end with installation. Raqtan provides complete training for its clients and their staff on all the equipment used. In addition we perform routine inspection and maintenance calls as and when required. Raqtan’s warranties range from one to five years –although we have been known to provide operational solutions for up to ten years. Ultimately, however, we offer you peace of mind, hassle-free repairs and on call services from technical site officials in the relatively rare occurrence of any difficulties. At Raqtan maintaining a healthy relationship with you is our number 1 priority.

  • Equipment Installation
  • Complete Product Training
  • Inspection & Maintaineance

Technical Support

Meal preparation is a fast paced operation and kitchen equipment is typically in full usage throughout the day. Equipment up-time is critical and therefore Raqtan has invested in Technical Service support and Spare parts logistics.Trained and certified local Raqtan dealers and partners are always the customers first contact. They have the skills and necessary parts for performing troubleshooting, repair and regular maintenance.By using original manufacturer parts the equipment will operate reliably and efficiently for many years. To uset his service all you need to do is call our service department or drop by an email. A customer care agent will respond to you. Give him the product details and the problem and we will send technical support right your way.

  • 24x7 Support
  • Service Center
  • Customer Satisfaction Guranteed

Service Contact Information

Telephone
: +966 3 857 5500
E-Mail
: service@raqtan.com
Address
: PO Box 1219 Al-Khobar 31952 Saudi Arabia

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